Cancel / reactivate a ride

Sometimes a scheduled ride can no longer take place — whether due to bad weather, low turnout, or other reasons. Instead of deleting the ride (which permanently removes all data), Cyql allows you to cancel a ride with a clear reason. Cancelled rides remain visible to members with clear visual indicators, and participants are notified. If circumstances change, a cancelled ride can be reactivated at any time.

In this article:

• What is the difference between cancelling and deleting a ride?
• Who can cancel or reactivate a ride?
• How to cancel a ride via the dashboard
• How to cancel a ride via the app
• What do participants see when a ride is cancelled?
• Push notifications
• How to reactivate a cancelled ride

What is the difference between cancelling and deleting a ride?

Cancel ride

• Ride data preserved (participants, comments, photos)
• Visible to members
• Reason communicated
• Reversible via reactivation
• Participation disabled

Delete ride

• Ride data permanently removed
• Not visible to members
• No reason communicated
• Not reversible

Use cancel when a ride cannot take place but you want to keep the data and inform participants. Use delete when you want to permanently remove the ride.

Who can cancel or reactivate a ride?

• The ride owner (the person who created the ride)
• A club member with the "Rides Write" permission
• A road captain assigned to the ride

How to cancel a ride via the dashboard

Step 1:

Open the relevant ride in the Cyql dashboard.

Step 2:

Click the "Cancel ride" button at the bottom of the ride page.

Step 3:

Select a reason for the cancellation:

• Insufficient participation
• Bad weather conditions
• Route and/or safety issues
• Organizational reasons
• Other (custom reason)

Step 4:

Optionally enable "Send push notification" to notify all participants.

Step 5:

Click "Cancel ride" to confirm.

How to cancel a ride via the app

Step 1:

Open the ride detail screen in the Cyql app.

Step 2:

Tap the actions menu (three dots) and select "Cancel ride".

Step 3:

Choose a cancellation reason.

Step 4:

Optionally enable push notification.

Step 5:

Confirm the cancellation.

What do participants see when a ride is cancelled?

Ride overview:

• Dimmed ride card
• Strikethrough title
• Cancelled badge with reason
• Sign-up disabled

Ride detail page:

• Red cancellation banner
• Muted, strikethrough title
• Participation disabled

Push notifications

When enabled:

• Cancelled: "A ride has been cancelled" + title and reason
• Reactivated: "A ride has been reactivated" + title

Notifications are sent in the participant’s language. Participants marked as "No" do not receive notifications.

How to reactivate a cancelled ride

Via the dashboard:

• Open the cancelled ride
• Click "Reactivate ride"
• Confirm and optionally send notification

Via the app:

• Open the ride
• Select "Reactivate ride"
• Confirm

After reactivation:

• All cancellation indicators are removed
• Ride appears normally
• Participants can sign up again

Important: Only users with edit permissions (owner, Rides Write, or road captain) can reactivate a ride.